Privacy Policy
Introduction At Elevate Beyond LLC., we deeply value the privacy of our customers and everyone who engages with our websites, apps, social media, and all our offerings (referred to as the "Services"). Safeguarding your privacy is a top priority for us. This Privacy Policy, along with any related documents, outlines how we handle the personal data we collect from you or that you provide to us when using our Services. Our aim is to give you clarity on how we gather, utilize, and disclose information obtained through our Services.
We update our Policy from time to time, and you can always find the most recent changes by looking at the date at the top. We recommend reviewing the Policy whenever you use our Services to stay informed about our practices. If there are major changes, we’ll make sure to notify you in advance.
Please take the time to thoroughly review the information provided to understand our practices. We also encourage you to visit our website at https://elevatebeyond.com/terms and read through the Terms of Service Agreement.
If you have any questions or unresolved privacy concerns, please contact us at [email protected].
Data Protection Across the Globe
Every country has its own data protection laws, with varying levels of security. Regardless of where your data is processed, we ensure it is protected by adhering to the consistent measures specified in this policy. These protections align with well-known standards like ISO 27001:2017 and other comparable frameworks.
Information Collection & Use
Information that you provide to us: When you use our Services, we may gather information directly from you. This could happen when you:
(1) set up an account or profile;
(2) sign up for our Services;
(3) take part in events or special offers;
(4) reach out with questions or feedback via email or live chat;
(5) engage with our sales or customer support team;
(6) apply for a job through our online portal;
(7) complete surveys, quizzes, or assessments;
(8) utilize any features in our apps;
(9) make a purchase, claim a free bonus, or create a guest, gift, or free account;
(10) browse our websites; or
(11) communicate with us or others regarding our Services.
When you engage with us, you might provide different kinds of personal details. These could include your device ID, name, email address, and phone number, as well as other specifics like your mailing address, credit card information, and location. Furthermore, we might gather data such as your device type, browsing history, network connection type, operating system, and any other contact or identifying information you choose to share.
We store, organize, and oversee the files and content you create or upload using our Services, along with other data linked to your account, to ensure we can provide our Services to you efficiently.
We want you to know that keeping your credit card information safe is a top priority for us. That's why we don't store it on our servers. Instead, we use reputable third-party services such as Passion Pay, Stripe, PayPal, and Apple to handle payments securely. We only ask for your credit card details when it's absolutely necessary to complete transactions or billing, as you have agreed. In these instances, we work with Passion Pay, Stripe, Apple, or PayPal to make sure your payments are processed with the utmost security.
Information about use of our Services: Our application, along with our providers and cloud servers, collects information on how you engage with our services. This encompasses the websites you browse, your login frequency, the data you access or interact with, the actions you perform, your preferred language, your device ID, and other login-related details. If software issues arise, we might also gather automated error reports, which could contain information from your account and content. These reports are instrumental in helping us resolve issues and enhance our services.
When you participate in a live online event or video call with us, please be aware that we might record the session for future use. This is part of how we ensure the effective delivery of our services. Please note that any content that includes you during these interactions becomes our property, and we might use it for different purposes, such as showcasing, selling, or creating new content. Likewise, if you enroll in a training session or course, we collect user information and monitor your progress throughout the program.
We collect information from the device and app you use to access our services. This device data includes important details like your IP address, the version of your operating system, the type of device you're using, its ID or MAC address, system performance details, and the browser type. If you're on a mobile device, we also capture the unique UUID associated with it.
We employ various technologies to collect this data, such as first-party and third-party cookies, alongside tracking services that use cookies and page tags, often referred to as web beacons. This data includes usage patterns and user statistics. Additionally, emails sent by Elevate Beyond or through our Services include page tags that let the sender know who has opened the emails and clicked on any embedded links. More information about cookies can be found below.
You can find links to the privacy policies of third-party service providers utilized by the app here:
We use Facebook and various other platforms to place "pixels" on many websites and apps to learn about your online behavior, helping us customize ads that might catch your interest later on. We also use Google Analytics to observe how long you spend on our sites and how you interact with our services. If you'd like to opt out of targeted advertising, don't hesitate to contact us at your convenience at [email protected].
Much like countless websites today, our web servers keep log files that capture information whenever a device connects to them. These logs record details about the nature of the access, including the IP addresses of the devices, the internet service providers involved, the specific files accessed on our platform (such as HTML pages, images, etc.), the operating system versions, the types of devices used, and the timestamps of these access events.
When you arrive at Elevate Beyond by clicking a link from another site or an email, we note the source and the way you discovered us.
Occasionally, we obtain personal details from third-party sources and our integration partners. We then merge this information with the data we collect through our services. This unified data is utilized for the objectives described in the "How We Use the Information We Collect" section below. For instance:
- You give permission for third parties to provide us with your information, or when you've decided to make that information available publicly online.
- If you make an account or log in using a third-party social networking site or one of our integration partners, we might get certain information from that service, such as your name and account details.
- When you purchase a package that comes with a free group coaching session or another type of coaching service, we might need to share your contact details with the service provider.
- When you purchase our services, we may receive information from the third-party payment processors we collaborate with.
- We collect details from external sources to better understand your preferences and provide you with information and opportunities that match your interests.
How We Utilize the Information We Collect
We use the personal information gathered from our services in various ways to enhance your experience and meet your needs:
- We continuously improve and streamline our services to provide you with a smooth and efficient experience.
- Tailored recommendations, advertisements, and promotional content are shared with you to match your interests.
- We process your service requests, handle transactions, and deliver the information you need efficiently.
- Important technical updates, security notifications, and support messages are communicated to ensure your awareness and safety.
- Your questions, comments, and requests are addressed promptly, with customer support readily available when necessary.
- We facilitate your involvement in third-party promotions, offering exclusive deals for our users and assessing the success of these promotions.
- Usage trends and activities related to our services are monitored and analyzed to understand how they're being used.
- Our systems are protected against fraud, and your account's security is a top priority.
- We identify and respond to any potentially prohibited or illegal activities, upholding our terms and conditions.
- Our services are personalized for you, with content, communications, and features tailored to your preferences and interests.
- We integrate data from third parties to better comprehend your needs and enhance the services we provide.
- As part of certain offers, we connect you with a coach or service through the complimentary group coaching bonus.
These efforts ensure that we not only meet your expectations but also provide a secure and personalized experience.
- Use your phone number to receive order confirmations, training updates, and other communications, including relevant text updates, promotions, videos, audios, or SMS messages related to Elevate Beyond services or our partner brands and programs. If you wish to stop receiving future messages, simply reply with the word STOP. By signing up for our services, you agree to allow us to send you messages until you decide to opt-out. We reserve the right to review your content and information at any time to help resolve issues with our software or services, or to ensure compliance with our Terms of Use.
Sharing Your Information: We assure you that your personal information, as outlined in the California Consumer Privacy Act, will not be traded or used for profit. However, there may be circumstances where we need to share your personal details with third parties, such as:
- Service Providers: We collaborate with external companies, agents, or contractors to carry out services on our behalf or support us in delivering services to you. These service providers may offer marketing, advertising, coaching, training, communication, security, payment processing, infrastructure, IT services, and more to enhance our Services and optimize your experience. While performing these tasks, these providers may access your personal information. They have agreed to maintain the confidentiality and security of this information and are authorized to utilize it solely for the intended services.
- Protection of Elevate Beyond and Others: In situations where Elevate Beyond or its service providers believe it necessary, they may disclose and utilize your personal information to comply with laws, regulations, legal processes, governmental requests, enforce terms of use, investigate potential violations, address illegal activities, security issues, or protect the rights, property, and safety of Elevate Beyond, its users, or the public, as mandated or permitted by law.
- Business Transfers: If there is any reorganization, merger, sale, or asset transfer, we may share information, including personal details, ensuring that the acquiring party agrees to uphold your privacy according to our Privacy Policy.
- Other Users: Content you generate, upload, or copy within our Services can be viewed, copied, used, and distributed by individuals you know, your associates, or even strangers. Exercise caution while sharing sensitive information like home addresses or phone numbers in your content or chat interactions.
- With Your Consent: We may disclose your personal information when we have your explicit consent.
- Your Profile: Information shared on your profile within the app, comments, or associated social media platforms may be visible to others.
- Whenever in the course of sharing information, we transfer personal information to countries within the European Economic Area or other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.
Advertising and analytics services provider by others: We work with external partners to offer analytics services and show ads on our platform. These partners, like Google Analytics, might utilize cookies, web beacons, and other tracking technologies to gather data on how you interact with our platform. This data helps us and our partners gauge the popularity of our platform, tailor ads and content to your preferences both on our platform and across other websites, apps, and services, and gain insights into your online behavior. If you want to learn more about this practice or opt out of personalized advertising based on your browsing activity, you can visit... https://aboutads.info/choices. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Social Media and Public Forums: At Elevate Beyond Services, you might come across public blogs, chats, comments, or community forums where you can engage with others. Our Services also feature links and interactive tools that connect to social media platforms like Facebook, Instagram, YouTube, and Twitter. If you're already active on these platforms, their cookies might be stored on your device while using our Site or other Services.
It's important to know that any Personal Information you choose to share online in a public blog, chat room, or social media platform could be seen and utilized by others without any restrictions, notifications, or compensation to you. We can't control how your information is used on social media platforms, so there's a risk that your Personal Information might be accessed and used by third parties for various purposes. Always keep in mind that when you use social media, your data could potentially be viewed, shared, and distributed to a wider audience.
Where We Store Your Personal Data
Data Storage: When you share your information with us for our Services, it gets securely moved and stored on cloud servers that we rent from well-known providers. For any payment transactions, we make sure to encrypt them using SSL technology. Your payment details are handled by our trusted payment processors and are never kept on our own servers. If we've given you a password to access your account and our Services, it's important to keep it private. We suggest not sharing your password and updating it regularly for added security.
Data Security: At Elevate Beyond, we take every precaution to safeguard your personal information and content against any potential loss, misuse, or unauthorized access. Our goal is to ensure that your valuable content remains secure and accessible to you at all times. However, it's important to note that data transmission over the internet isn't entirely foolproof. While we go above and beyond to protect your data, we can't guarantee the absolute security of information transmitted through our Services or any device. Ultimately, the responsibility lies with you to safeguard your account and any shared data. We recommend taking proactive steps to protect your user account.
- use a strong password that is unique to your Elevate Beyond account
- never share your password with anyone
- limit access to your phone, computer and browser
- log out once you have finished using Elevate Beyond on a shared device
Remember, it's important to be mindful of who you give permission to use your account. By allowing others access, you are essentially sharing your personal data with them. This means they can view your information, control your apps, and potentially influence your personalized recommendations. Be cautious about who has access to your account, as it directly affects your privacy and user experience.
- Data Retention: Elevate Beyond retains collected information for the duration necessary for its original purpose and in compliance with legal obligations. Our retention practices adhere to current legislation, including:
- Account-Related Data: Your account information will be kept until you request its complete deletion. Some data may be retained even after unsubscribing or canceling to ensure seamless reactivation if you choose to purchase again.
- Transactional Data: Information pertaining to purchases is stored throughout our contractual relationship and in line with legal obligations and statutory limitations after its conclusion. It's important to note that payment card information is handled by third-party processors, not Elevate Beyond.
- Marketing Consent Data: Information collected with your consent for marketing purposes will be utilized until you withdraw your consent or until legal requirements dictate its discontinuation.
- Request-Related Data: Information gathered to address your queries or requests is retained for the necessary processing and response period.
- Cookie Retention: Cookies or other tracking tools placed on your device may be retained for up to 12 months.We may retain certain information for legitimate business purposes or as required by law.
Third Parties
When individuals or organizations other than us share or post content through our Services, they are considered the ones responsible for any personal data within that content. This includes not only what they upload but also any personal data linked to it. Our Privacy Policy specifically covers the data processing that we, Elevate Beyond, oversee. If you have inquiries about personal data in Third-Party Content, please reach out to the third-party provider accountable for that content.
Children Age 13 and Under
At Elevate Beyond, we want to make it clear that our services are designed for individuals over the age of 13. We take privacy seriously, especially when it comes to children. It's important to us that any personal information we collect is from individuals who are of age. If we come across any accounts or information from children under 13, we will take steps to address it promptly.
Elevate Beyond suggests that parents join their children in exploring the online world. To ensure a safer online experience for kids, here are some helpful tips:
- Educate children about the importance of not sharing personal information unless under adult supervision. This includes details like their name, address, phone number, school, and more.
- Stay informed about the websites your children visit and ensure they are age-appropriate. - Familiarize yourself with website privacy policies to understand how your child's information is handled.
- Visit the FTC's website for additional guidance on safeguarding children's online privacy.
If you are a parent or legal guardian of a child who is under the age of 13 (or the age limit specified in your country), and that child has shared personal information with Elevate Beyond, please get in touch with us. We are committed to taking necessary actions to look into and possibly remove the child's personal data or account.
How We Use “Cookies” and Other Tracking Technologies
At our website, we utilize cookies and similar tracking technologies. Cookies are essentially bits of data that get sent from the website to your computer's hard drive to keep records. They play a key role in enhancing your browsing experience by storing your preferences and passwords, making navigation smoother. It’s important to note that these cookies are designed solely for our website’s use and do not share any personal information with third parties.
You have the freedom to decide where cookies are placed on our website. You have the option to block all cookies or just third-party cookies by adjusting your web browser settings. However, be aware that blocking all cookies, even the necessary ones, might affect how the site functions properly. If you need help controlling cookies in commonly used browsers, you can find guidance here:
We collaborate with third-party ad networks to showcase ads on our site and handle our advertising on other platforms. These ad network partners employ cookies, pixels, and other technologies for targeted advertising by gathering data on your interactions with our website, tailoring ads to match your interests. You can find guidelines for opting out of interest-based advertising in this policy, or alternatively, utilize the Network Advertising Initiative's opt-out tool to opt out of such advertising.
- What are Cookies and Pixels? Cookies are small text files stored on a user's device, which can later be retrieved by a web server. They enable web servers to remember actions like items in a shopping cart or login status. Some cookies, along with pixels, help us and service providers track user browsing activities and link specific actions during a session. Pixels, tiny images within web pages and emails, require a call to our servers to render in these platforms, providing device and visit information. We use pixels to understand user interactions with email and web content, including ad engagement. Pixels also enable us and third parties to set cookies on your browser.
- Are there Different Types of Cookies? Cookies are typically categorized as session cookies (disappear when you turn off your device) or persistent cookies (remain on your browser even after device shutdown). We utilize both types of cookies.
- Can You Opt Out of Cookie Placement? Yes, you have the option to prevent websites, including ours, from setting cookies. However, disabling cookies may impact certain website functions or render them non-operational.
Your Choices and Rights
You have various choices regarding your personal information, which include:
- You can discontinue using the Services at any time. However, please be aware that Elevate Beyond may continue processing your personal information as a service provider to our customers if your data is involved.
- If you have an account, you can access, modify, or delete your personal information at any time. Please note that certain information may be retained as required by law or for legitimate business purposes, even if you delete data or deactivate your account. Cached or archived copies of your information may also be kept for a specific period.
- You have the option to opt out of receiving promotional emails, text messages, or mail from Elevate Beyond. You can contact us at [email protected], adjust your user settings in our app or sites, or click the "Unsubscribe" link in promotional emails. Even if you opt out of promotional messages, transactional or relationship communications, such as account-related emails or service updates, may still be sent.
- If you do not possess a user account and wish to erase your email address or any other personal information provided through our Services or other platforms, send a request to
[email protected] with "Delete My Information" in the subject line.
Malware/Spyware/Viruses
We make sure not to allow any malicious software like malware, spyware, viruses, or other harmful programs to be used.
Links to External Sites
At times, our Services may include links to third-party websites like partners, affiliates, and advertisers. If you decide to visit any external website through these links, please note that each site has its own privacy policy. We want to emphasize that we do not control or take responsibility for the content or practices of these third-party websites, including their policies. It's important to be aware that any information you share on these linked websites is not under our purview. We recommend reviewing the privacy policy and practices of each website before providing any personal information.
Data Posted in App or on Forums
As a user of Elevate Beyond, you have the option to share content on various forums provided by Elevate Beyond, such as chat rooms, community sites, group calls or video, comments in apps or sites, and online bulletin boards. It's important to note that when you share personal information in any of these forums, others may collect and use that information, potentially leading to unwanted messages. You are responsible for the personal information you share in these public spaces, including Elevate Beyond's ability to use it at our discretion. Please exercise caution when utilizing these features. If you wish to have any posted content removed, you can reach out to us at support.
Transfer of Information Across National Borders:
For those of you who are not in the United States, Elevate Beyond operates and handles data in the U.S. Any information we gather from you will be dealt with in the United States. By using this website, you are acknowledging and agreeing to your data being processed in the U.S. It's worth noting that the European Union has not granted the U.S. a status of "adequacy" under Article 41 of the GDPR. Rest assured, we only collect and transfer personal data to the U.S. with your consent, to fulfill a contract with you, or to serve a compelling legitimate interest of ours that doesn't override your rights and freedoms. When we do transfer your personal information to other countries, we will safeguard that data as outlined in this Policy or our agreement with you. We will also take necessary steps to ensure that these international transfers comply with relevant laws.
Your California Privacy Rights:
Please take a moment to look over the "California Supplemental Privacy Notice," included as part of this Policy specifically for California residents. Let me know if you have any questions or need further information.
Residents of the European Economic Area
In this section, we want to make sure we're following the privacy laws in Europe, especially the General Data Protection Regulation (GDPR). If you're visiting from European Territories like the European Economic Area, Switzerland, or the United Kingdom, how we collect and use your personal data depends on what information we're talking about and why we're collecting it. Usually, we collect your personal information because it's in our best interests. Sometimes, though, we might ask for your consent before collecting and processing your data. If you're a data subject in the EU, you have certain rights regarding your personal information. If you're in the EEA and want to exercise your data protection rights, we'll make sure to respond to your requests in line with the laws that apply.
- Access, Correction, or Deletion: You can request access to, correction of, or deletion of your personal data. Typically, you can navigate to the Account Settings within the Service to carry out these actions.
- Objection: You have the right to object to the processing of your personal data, especially when we rely on a legitimate interest or for direct marketing purposes. You may exercise this right through the options outlined in this Policy. We may, however, demonstrate compelling legitimate reasons that override your objections.
- Restriction: You can ask us to halt the processing of your personal data in various situations, such as to verify accuracy, address legality concerns, retain data for legal defense, or validate overriding legitimate grounds for processing.
- Portability: You can request the transfer of your personal data to yourself or a designated third party in a structured, machine-readable format. This right is applicable to automated data processed based on your consent or for contractual purposes.
- Withdraw Consent: If your personal data was collected and processed based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect prior lawful processing or processing conducted under alternative legal grounds.
- File a Complaint: You have the right to lodge a complaint with a supervisory authority regarding the collection and processing of your personal data. To exercise your rights or file a request, please reach out to us at the provided contact information. Accessing your personal data or implementing your rights is typically free, but we may charge a reasonable fee in cases of unfounded, repetitive, or excessive requests, or refuse to comply under such circumstances.
If you want to request information about your European Privacy Rights, please refer to the guidelines provided at the conclusion of this Privacy Policy. In order to verify your identity and ensure your access to your personal data (or any other rights you wish to exercise), we might ask for specific details from you. This precaution is in place to safeguard your personal information and prevent unauthorized access. We might reach out to you for additional information to expedite our response. Our aim is to address all valid requests within a month. However, if your request is complex or if multiple requests have been made, it might take longer. In such instances, we will keep you informed about the progress.
General Data Protection Regulation (GDPR) - European Representative:
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), we have appointed European Data Protection Office (EDPO) as its GDPR representative in the European Economic Area. You can contact EDPO regarding matters pertaining to the GDPR by:
- Sending an email to [email protected]
- Using EDPO’s online request form at https://www.edpo.brussels/contact
- Writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
If you are a resident of the European Economic Area and have a data privacy concern that we are unable to resolve, you have the right to file a complaint/inquiry with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
UK General Data Protection Regulation (GDPR) – UK Representative: Pursuant to the UK GDPR, Elevate Beyond has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:
- Using EDPO UK’s online request form: https://edpo.com/uk-gdpr-data-request/
- Writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
Do Not Track Disclosure
Regulatory agencies like the U.S. Federal Trade Commission have been advocating for the idea of "Do Not Track" as a way for internet users to have more control over how their online activity is tracked across different websites using their browser settings. As there isn't a universal standard in place yet, we want to clarify that we do not currently acknowledge or follow any "do-not-track" signals or similar requests to disable online tracking from individual users who visit the Elevate Beyond website or utilize our Services.
Changes to Our Privacy Policy
We might make updates to our Privacy Policy to align with any changes in how we handle data. In the event of significant changes, we'll inform you through email (sent to the email address you provided in your account) or via a notice on our website or within the Services before they take effect. We recommend checking this page regularly for the most up-to-date information on how we protect your privacy.
Contact Information for Complaints or Concerns
We welcome your questions, comments, and requests regarding our Privacy Policy and they should be addressed to [email protected]. In the alternative you may reach Elevate Beyond customer support at 949-777-6809. Our physical address is Elevate Beyond, 558 Castle Pines Pkwy, Unit B-4 #210 Castle Pines, CO 80108. Attn: Data Protection
Your Acceptance of These Terms
When you use our website or Services, you are agreeing to abide by the guidelines and limitations outlined in our Privacy Policy. If you do not agree with these terms, we kindly ask that you refrain from using the website or our Services.
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